Effective as of April 14, 2025

These Terms & Conditions (the “Agreement”) are entered into by and between:

– Outsourced Scale (“Service Provider”, “we”, “our”, or “us”), a company organized under the laws of South Carolina, USA, with its principal office located at 1204 Lexington Avenue, #2a, Irmo, SC 29063,
– AND –
– The client (“Client”, “you”, or “your”) whose details are provided at the time of sign-up or through an executed work order.

By checking the acknowledgment box or signing a related form, you agree to be legally bound by the terms outlined below.

1. Scope of Services

Outsourced Scale shall provide virtual assistant services, including but not limited to:

• Administrative support (email management, scheduling, data entry)
• Customer service and communication (via phone, email, and chat)
• Social media management and content scheduling
• Research, report preparation, and data organization
• Calendar and appointment coordination
• Task/project management and internal coordination
• Other related tasks mutually agreed upon
• Details of specific tasks or projects will be outlined in separate work orders or Statements of Work (SOW).

2. Term and Termination

• 2.1 Term: This Agreement begins on the start date specified at sign-up or in the work order and continues for a month-to-month basis unless terminated earlier.
• 2.2 Termination: Either party may terminate this Agreement with thirty (30) days’ written notice. All work completed up to the termination date will be billed accordingly.

3. Compensation and Payment Terms

By accepting these terms, the Client agrees to the billing structure published at https://www.outsourcedscale.com/, including:

• Payment via ACH or Credit Card (3% fee applies for card transactions)
• Automatic billing on the monthly anniversary of the virtual assistant’s start date
• All payments are non-refundable once processed
• Late payments incur a 5% monthly penalty
• Services may be paused due to failed or insufficient payments and will resume only after all balances are paid in full

4. Equipment and Materials

• The Service Provider’s virtual assistants will use their own equipment (e.g., computers, internet access). If your operations require specific software/tools, you may provide access at your discretion.

5. Confidentiality and Data Security

• 5.1 Confidentiality: We agree not to disclose or misuse any confidential information obtained during the course of service.
• 5.2 Security: We will take commercially reasonable measures to protect your data, including:
• Restricted access to confidential materials
• Secure communication channels
• Return or destruction of sensitive information upon contract termination

6. Performance Standards

• Virtual assistants provided by Outsourced Scale will perform their tasks professionally and timely. Should performance fall below reasonable standards, corrective action will be taken, including reassignment if needed.

7. Intellectual Property

• All deliverables and work products created by our virtual assistants during the engagement shall be considered Client’s exclusive property. We relinquish any claim to intellectual property arising from the services rendered.

8. Non-Solicitation & Buyout Clause

• 8.1 Non-Solicitation: During the term of this Agreement and for 12 months after its termination, the Client shall not solicit, hire, or engage any Outsourced Scale virtual assistant without prior written consent.
• 8.2 Buyout Option: If you wish to hire an assistant directly:
• – Submit a formal written request
• – Pay a one-time buyout fee of $5,000 USD
• – Fee must be paid in full and upfront before direct engagement is permitted
• 8.3 Violation Penalty: Unauthorized hiring will incur liquidated damages of $25,000 USD per assistant, plus recovery of legal and collection costs.

9. Limitation of Liability

• Outsourced Scale is not liable for any indirect, incidental, special, or consequential damages. Our maximum liability under this Agreement is limited to the total amount paid by the Client in the 30 days preceding any claim.

10. Governing Law

• This Agreement shall be governed by the laws of South Carolina, USA, without regard to its conflict of law principles.

11. Approval and Acknowledgment

By signing a separate form or checking the acknowledgment box during the onboarding process, you agree to all the terms set forth in this Agreement.